Support

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Magento Go Tech Support

Our expert tech support team is here to help you with a wide variety of technical support issues, basic design and store configurations. Tech Support is available 24/7 for all Magento Go customers.

The Magento Go tech support team does not provide support for:
  • Custom Design
  • Development or APIs
  • Data Migration
  • Marketing or eCommerce Consulting

Need to reach tech support? Simply go to your Magento account and open a ticket or start a live chat. Phone support is available for customers on the Go Beyond and Go Anywhere plans (check your Magento account for the phone number).

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Common Questions


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Magento Go is shutting down on February 1, 2015

Log into the Migration Center for all the information you need to smoothly migrate your store.

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The Magento Go Knowledge Base

Got a question? The Magento Go Knowledge Base has an answer. Our Knowledge Base is your one-stop shop for helpful articles and how-to guides, as well as technical product documentation.

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Additional Resources

Video Tutorials

Watch our easy-to-follow video tutorials for tips on how to create and manage your Magento Go store.

User Guides

Comprehensive reference guides for the technically savvy merchant, IT manager, web developer or designer.

Webinars

Learn from Magento employees and eCommerce experts at our next live webinar - or catch up today on past webinars.

View the Release Notes dealing the latest updates that have been made to Magento Go.